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Account: Unable to Log In

Why Am I Unable To Login To My Account

Having access to your Dashboard is important since it gives you full control of your domain and website presence. But in case you lose access to your Dashboard, here are some of the possible reasons and their resolution. 


Incorrect Credentials - Most likely, you may be using incorrect login credentials. Double-check to make sure you are using the correct user name or domain name and password, and see if your caps lock is turned on by accident. You may get this error message when you are typing incorrect data.
Wrong Username and Password
IP Blocked - A customer holds up to 5 attempts to enter their password within 5 minutes. If the customer fails a 6th time within 5 minutes, the account is going to be locked for 3 hours. Customers will be presented with the option to reset the password. Once the password is reset, it will remove the IP Block.

Billing Suspension - Another reason why you might not be able to get into your Dashboard is because of unpaid services. After multiple attempts of processing the payment from your selected funding source, the account will be disabled. In case you can successfully log in to the account, you will be routed to a page that says, "There Is an Issue with Your Account!".
Billing Issue
Chargeback or PayPal Dispute - A Chargeback is a reversal of a credit card transaction performed by the card issuer. While a PayPal Dispute is a reversal request for a PayPal-funded transaction. If you happen to file any of these disputes will result in your account being suspended. An email is sent advising our receipt of chargeback.  

Fraud Suspension - Violation of our Terms of Service could result in your account being suspended. If you want to resolve this issue, please contact us.
Fraud Suspension
OFAC (Office of Foreign Assets Control) - This is a U.S Federal Law stating that we cannot do business with anyone in Cuba (CU), Iran (IR), North Korea (KP), Syria (SY), Crimea, Sudan (SD) or who are Specially Designated Nationals (SDNs). In case you want to resolve this issue, please contact us



How to Reset Your Account Password

Important: Before beginning, make sure you can access the main/administative email associated with your account. This process will NOT work if your admin email address is incorrect or you do not have access to it.
  1. Click Login on our home page or go to the Account Login link.
  2. Click on Forgot Password
    Account Login screen
  3. Type in your Username or one of yourDomain names and click Send Email Link.
    Forgot password link
  4. You will see a confirmation link requesting that you check your administrative email address on file.
    Note: The reset link is valid for 60 minutes.
    Forgot password link
  5. Within a few minutes you will receive an email containing a password reset link. The reset email message may look like this:
    Forgot password email
  6. Click the link in the email, you will next see the Reset Password screen.
    Reset password screen
  7. Passwords must:
    • Be at least six characters long
    • Contain at least one uppercase letter
    • Contain at least one lowercase letter
    • Contain at least two numbers
    • Contain at least one special character
    • Enter and Confirm passwords match
  8. Review and confirm the Privacy Policy by checking the box
  9. Click Sign in with new password button.

How Do I Change My Password If I Can't Log In?

You can trigger a password reset from the log in screen. If you are experiencing any issues receiving the password reset email or are otherwise unable to log in, please contact us for help.

Why Am I Unable To Login To My Account?

Most likely, you may be using incorrect login credentials. Double-check to make sure you are using the correct user name (or domain name) and password, and see if your caps lock is turned on by accident.

Important: More than six failed login attempts within five minutes will lock your account for three hours. Please contact us to have your account unlocked.

Didn't Receive Password Reset Email

If you are having difficulty receiving the Password Reset Email, please review the following suggestions:

  • Double-check to make sure you are using the correct spelling of the user name (or domain name)
  • Ensure caps lock is turned off
  • Check to see if it was received in your Spam/Junk folder.
  • If you have any business associates who administer the account, be sure to check with them to see if they have received the email.
  • If you've tried these steps and are still having trouble logging in, contact us

Important: More than six failed login attempts within five minutes will lock your account for three hours. Please contact us to have your account unlocked.

Forgot Your Username Or Domain Name

To acquire or change the password of an account, you must provide either the Username or the Domain name of the account. If you are unsure of what the Username (or Domain) is for the account, contact the account owner for assistance.

If you are the administrator for the account please determine the type of account you are requesting information for.

I Am Requesting Access/Information For:

A Business Account:

Please see this page with the requirements for proof of ownership on a business account. The following will be required.

  • Business license
  • Certificate of Incorporation
  • A 501(c)(3) letter from the IRS
  • Any other government-issued documentation of business ownership.
  • Updated Email address to be contacted at.

If you've tried these steps and are still having trouble logging in, contact us.

A Personal Account:

Please see this page with the requirements for proof of ownership on a personal account. The following will be required.

  • government-issued driver's license or identification card showing the customer's name and address.
  • Updated Email address to be contacted at.

If you've tried these steps and are still having trouble logging in, contact us.


Why Am I Constantly Having To Reset A New Password

If you are constantly forced to change your password each time you log in, please refer to the top widget of our website where the Live Chat and Phone Support number is indicated.
 

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